We do not make changes to flavors or quantities after an order is placed. We will try our best to change addresses or add gift notes after an order is placed. Email us at orders@springandmulberry with all of the information that needs to be changed and we'll respond within 24 hours.

In Winter, we ship Monday through Friday. In summer, we ship Monday-Thursday to ensure the chocolate doesn’t melt in transit. We generally ship your order the next business day. During peak holiday times like Black Friday, your order will ship within 3-4 business days.

We ship via UPS, FedEx, and USPS. Our standard ship times vary by delivery zip code and package weight, but the longest time will be 5 days in cold weather months and 3 days in warm weather months. When your order ships, we’ll send you a tracking number. You’ll also receive a confirmation email when your package is out for delivery and when it arrives. We know that is a lot of emails, but we want to ensure your chocolate does not melt or fall victim to porch pirates.

If you've signed up for Route package protection, please file a claim through the email they sent with your order. Otherwise, please email us at orders@springandmulberry.com and we'll help you!

You can modify, pause, or cancel your subsciption in the customer portal, which is accessed via the link your receive in each subscription email.

You will receive an email three days before your next automated shipment. In that email, you will find a link to modify, pause, or cancel your subscription.

Unfortunately, not – because our products are perishable and require proper storage, we cannot accept returns. If there are any problems with your order, please reach out at hello@springandmulberry.com so that we can assist you.

We currently only ship within the continental U.S. We can not ship to Canada, Europe, or Australia due to chocolate metling in transit while waiting in customs.

Yes! We offer a complimentary handwritten note with each order. Please mark your order is a gift and include your gift message in the indicated section upon checkout.

Yes! We like to make our products beautiful enough to gift. Additionally, the gift sets include a custom sleeve for a lovely gifting experience. The box your products ship in also include added touches to elevate the experience.

At this time, we can only deliver to one address per order. Please place a separate order for each address or email us directly at hello@springandmulberry.com for large orders (see below).

Yes, we do offer assistance with corporate gifting and large orders. Please email us at hello@springandmulberry.com and we’ll work with you to build a custom order. Please let us know your budget per recipient, the number of recipients, the date required for delivery, and if delivery will be made to one or multiple addresses.

Our chocolate bars are hand-topped, which creates a natural fluctuation in the amount and spread of the toppings. that being said, we never want too much or too little toppings, and will make it right if you are unhappy. Please email us at orders@springandmulberry.com with the details of your concern. Please include batch numbers (located under the best buy date) and photos if possible, and we'll get back to you with a resolution within 1 business day.

We work with globally sourced agriculture products that can mold, contain pit fragments, or foreign bodies from time to time. We are so sorry if you've had an issue and we'll do what we can to make it right. Please email us at orders@springandmulberry.com to share your experiene. Please include batch numbers (located under the best buy date) and photos if possible, and we'll get back to you with a resolution within 1 business day.

If your chocolate has a chalky or white appearence, it means that it melted and then hardened again. That is why it is important to keep the chocolate out of the sun and heat. If your chocolate is white/chalky upon delivery, we will replace your order.

If your chocolate has shrunk inside the unsealed packaging, it means that it melte. If your chocolate has shunk upon delivery, we will replace your order.

The best buy date is located on the back of each bar. For our Embellished Bars with toppings, the best buy date is 12 months and for our Essence Line with essential oils it is 14-16 months. Please note that our chocolate is delcious for 2-3 months beyond the best buy date.

Store your chocolate in a cool, dry place such as a kitchen pantry. Our chocolate does not contain stabilizers and so it can melt above 75F.

We do not recommend refrigerating or freezing our chocolate, as it can cause the chocolate to bloom.

Our dark chocolate is sweetened exclusively with dates, which have a higher moisture content than sugar. As a result, the chocolate can bloom in the refrigerator or freezer, even when stored for short periods of time.

Blooming is caused by the sugars of the dates crystalizing, leading to a speckled appearance on the surface of the chocolate. Bloom is unsightly but does not harm the flavor or shelf life of the chocolate.

We eat organically and believe it is important for the health of our bodies and the planet. We use organic ingredients whenever possible. Our Essence Line is 100% organic and our Embellished line is 80% organic. Please see the back of each bar for a complete list of organic ingredients.

All of our chocolate bars are plant-based and all flavors are vegan with the exception of the Lavender, Bee Pollen, Rose Petal Bar. Bee pollen is the byproduct of a worker honeybee, therefore making it an animal-derived food.

We do not use any milk products in the production of our chocolate, although the facility that produces our chocolate manufactures products using milk chocolate.

Our products are naturally gluten-free, but are produced on equipment that also processes wheat products. That means there may be traces of gluten.

The only chocolate bar that directly contains nuts is our Medjool Date, Pecan, Himalayan Salt Bar. All other products do not directly contain nuts, however, our products are manufactured on equipment that processes peanuts and other tree nuts, so may contain traces.

California's maximum allowable dose level (MADL) for lead is 0.5 micrograms per ounce. We test our cacao for lead with an independent third party. Forthis year's harvest the levels are .14 micrograms per ounce, just 28% of the MADL, which is considered very low.

California's maximum allowable dose level (MADL) for cadmium is 4.1 micrograms per ounce. We test our cacao for cadmium with an independent third party. For this year's harvest the levels are 1.26 micrograms per ounce, just 30% of the limit, which is considered very low.

We source our cacao direct-trade from a single origin estate in Ghana where farmers employ organic and regenerative farming practices, and where they are paid a premium to fair-trade wages.

We source our dates from one of the largest organic farming cooperatives in the Coachella Valley. The dates within our chocolate are dried and then ground before being added to the cacao butter.

In warm weather months, we ship Mondays and Wednesdays with express shipping using ice packs and insulation.

Yes, that’s to be expected, as ice packs start to melt as soon as they leave our packing team. As long as your chocolate is not melted, it is fine that your ice packs are no longer frozen.

We do not ship to Arizona, Texas, or Florida from June-September. Sorry, it's just too HOT. We ship to all other states year round.

The most common reason chocolate melts in transit is that it is left outside in direct sun. The best way to prevent this is to bring your package inside within an hour of delivery.

If your order melted in transit, please get in touch at hello@springandmulberry.com within 5 days of delivery with photos and we’ll do our best to make it right.

Spring & Mulberry is the intersection in New York City where Kathryn would meet her husband for dinner when they first started dating. Spring is also a time of rebirth, when plants and trees come to life, ultimately bearing fruits like mulberries that nourish our bodies and sweeten our lives.

As a culture, we tend to think of sweet as one thing. A sugar-packed treat where we take a bite, and boom - we get the sugar high, but don't feel so great after.

We’re on a mission to transform America’s relationship with sugar by exploring a world of sweet centered around globally sourced, naturally derived, whole ingredients that offer nuanced sweetness and antioxidant packed nutrition.

All of our products and packaging are designed, developed, and made in America. Our company is based in Raleigh, North Carolina.

All of our packaging is recyclable or reusable, including the wrapper around the bar. We also seek to use modern, minimal design in our packaging so that each element employed is necessary for preservation or protection of the product.

All of our products and packaging are manufactured in the US, which reduces the carbon footprint caused by shipping abroad. It also supports American business.

We are not currently hiring and will post all avaiablities on LinkedIn when positions arise.

We’d love to chat! Shoot us a note at press@springandmulberry.com.

We’d love to chat! Shoot us a note at madison@springandmulberry.com.

Great! Please email us at wholesale@springandmulberry.com and include your location, website, and other brands you sell.