When will my order ship?
We ship Mondays – Wednesdays. Orders placed after 1pm ET on Wednesdays will ship the following Monday. We do this to ensure the chocolate doesn’t melt in transit.
When will my order arrive?
We ship via UPS and USPS. Our standard ship times vary by delivery zip code and package weight, but the longest time will be 5 days in cold weather months and 3 days in warm weather months. If you need a guaranteed delivery time, please choose express or overnight shipping for your order.
How do I know when my order will arrive?
When your order ships, we’ll send you a tracking number. You’ll also receive a confirmation email when your package arrives.
Do you ship outside of the continental US?
We currently only ship within the continental U.S. We can ship beyond that by exception, email us at email@example.com.
I mistyped my address, how can I change it?
If the order has shipped out, you’ll need to contact UPS and USPS directly. If you have not yet received a shipping confirmation, email us at firstname.lastname@example.org and we’ll try to help.
Do you take returns or exchanges?
Unfortunately, not – because our products are perishable and require proper storage, we cannot accept returns. If there are any problems with your order, please reach out at email@example.com so that we can assist you.
What are your policies for warm weather shipping?
In warm weather months, we ship Mondays – Wednesdays with express shipping using ice packs and insulation.
My ice pack arrived warm, is that ok?
Yes, that’s to be expected, as ice packs start to melt as soon as they leave our packing team. As long as your chocolate is not melted, it is fine that your ice packs are no longer frozen.
Where do you ship in warm weather months?
We do not ship to Arizona, Texas, or Florida from June-September. Sorry, it's just too HOT. We ship to all other states year round.
How do I ensure my chocolate doesn’t melt in transit?
The most common reason chocolate melts in transit is that it is left outside in direct sun. The best way to prevent this is to bring your package inside within an hour of delivery.
My chocolate melted, what can I do?
If your order melted in transit, please get in touch at firstname.lastname@example.org within 5 days of delivery with photos and we’ll do our best to make it right.
Can I add a gift note to my order?
Yes! We offer a complimentary handwritten note with each order. Please mark your order is a gift and include your gift message in the indicated section upon checkout.
Will my product look like a gift?
Yes! We like to make our products beautiful enough to gift. Additionally, the gift sets include a custom sleeve for a lovely gifting experience. The box your products ship in also include added touches to elevate the experience.
Is it possible to send to multiple addresses in one order?
At this time, we can only deliver to one address per order. Please place a separate order for each address or email us directly at email@example.com for large orders (see below).
Do you offer corporate gifting or large orders?
Yes, we do offer assistance with corporate gifting and large orders. Please email us at firstname.lastname@example.org and we’ll work with you to build a custom order. Please let us know your budget per recipient, the number of recipients, the date required for delivery, and if delivery will be made to one or multiple addresses.
Are your products organic?
We eat organically and believe it is important for the health of our bodies and the planet. We use organic ingredients whenever and wherever possible. Please see the back of each bar for a complete list of organic ingredients.
Are your products vegan or plant-based?
All of our chocolate bars are plant-based and all flavors are vegan with the exception of the Lavender, Bee Pollen, Rose Petal Bar. Bee pollen is the byproduct of a worker honeybee, therefore making it an animal-derived food.
We do not use any milk products in the production of our chocolate, although the facility that produces our chocolate manufactures products using milk chocolate.
Are your products gluten-free?
Our products are naturally gluten-free, but are produced on equipment that also processes wheat products. That means there may be traces of gluten.
Are your products nut-free?
The only chocolate bar that directly contains nuts is our Medjool Date, Pecan, Himalayan Salt Bar. All other products do not directly contain nuts, however, our products are manufactured on equipment that processes peanuts and other tree nuts, so may contain traces.
What are the lead levels in your chocolate?
California's maximum allowable dose level (MADL) for lead is 0.5 micrograms per ounce. The lead levels in our Suhum Cacao are ~50% below this threshold at 0.28 micrograms.
What are the cadmium levels in your chocolate?
California's maximum allowable dose level (MADL) for cadmium is 4.1mcg per ounce. The levels in our Suhum Cacao are 75% lower than this limit at 1.1mcg per ounce.
What is the shelf life of your products?
The best buy date is located on the back of each bar. We recommend eating our chocolate within one year of production.
How should I store my chocolate?
Store your chocolate in a cool, dry place such as a kitchen pantry. Our chocolate does not contain stabilizers and so it can melt above 75F.
Can I refrigerate or freeze the products?
We do not recommend refrigerating or freezing our chocolate, as it can cause the chocolate to bloom.
Our dark chocolate is sweetened exclusively with dates, which have a higher moisture content than sugar. As a result, the chocolate can bloom in the refrigerator or freezer, even is stored for short periods of time.
Blooming is caused by the sugars of the dates crystalizing, leading to a speckled appearance on the surface of the chocolate. Bloom is unsightly but does not harm the flavor or shelf life of the chocolate.
What's the story behind the name?
Spring & Mulberry is the intersection in New York City where Kathryn would meet her husband for dinner when they first started dating. Spring is also a time of rebirth, when plants and trees come to life, ultimately bearing fruits like mulberries that nourish our bodies and sweeten our lives.
What does the company stand for?
As a culture, we tend to think of sweet as one thing. A sugar-packed treat where we take a bite, and boom - we get the sugar high, but it does a number on us. We’re on a mission to transform America’s relationship with sugar by exploring a world of sweet centered around globally sourced, naturally derived, whole ingredients that offer nuanced sweetness and antioxidant packed nutrition.
Where are your products made?
All of our products and packaging are designed, developed, and made in America. Our company is based in Raleigh, North Carolina.
Is your packaging sustainable?
All of our packaging is recyclable or reusable, including the wrapper around the bar. We also seek to use modern, minimal design in our packaging so that each element employed is necessary for preservation or protection of the product.
All of our products and packaging are manufactured in the US, which reduces the carbon footprint caused by shipping abroad. It also supports American business.
Are you hiring?
Our team of food lovers is always growing. If you see a job posting that interests you, please apply there. Otherwise, shoot us an email at email@example.com with your resume, what you’re passionate about, and why you’re excited to join Spring & Mulberry.
I’m a journalist and have a question for the founders!
We’d love to chat! Shoot us a note at firstname.lastname@example.org.
I’m a brand or influencer interested in doing a collaboration or partnership. How do I get in touch?
We’d love to chat! Shoot us a note at email@example.com.
I’d love to sell Spring & Mulberry at my store, let’s chat!
Great! Please email us at firstname.lastname@example.org and include your location, website, and other brands you sell.